Booking Terms and Conditions

Glossary of terms

Event – scheduled online or in person class, course, or demonstration of mediumship.

Tutor – person that is qualified or has considerable experience to impart knowledge within their respected field.

Learner – person attending an educational event with the purpose and intention of learning.

Deposit – amount paid by learner that ensure a place is reserved on an event.

Sitting – a one to one (121) whereby the medium shall attempt to connect with deceased loved for the purposes of evidential communication.

Young Persons – those below the age of majority.

Thank you for booking one of our events.

Please find below the Terms and Conditions that each one of our consumers are required abide by.

By booking on a class/course organised by Fox Pioneer Centre, the learner automatically agrees to these terms and conditions as set out below.

Please note that each booking constitutes a legally binding contract whereby you make a commitment to the Centre which must be honoured by you.

These are the terms and conditions that apply when you reserve a course through Fox Pioneer Centre, either online or in person.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

Fox Pioneer Centre Spiritual Community shall be referred to as FPCSC.

Online & In Person Events

Your booking has secured you an allocated place on the event you have purchased. If you subsequently decide to change your mind about this booking, there are no refunds.
Once you have booked, you will be emailed the course pre-requisites. If online, this will include the Zoom link.
You are obligated to notify the tutors if you have any extra support needs. Our tutors will do their best to support you. It is expected that learners IT set ups will support any additional needs. This includes but is not limited to computers, internet connections and packages and any other specialist equipment and software required.
For online events it is required for you to,
1. Create an account with Zoom. Free accounts are available.
2. Test your zoom link in advance of the course to ensure that it works. This will give us plenty of time to send you a new link in good time of the course starting.
3. Follow the instructions provided with your Zoom link.
The learner is responsible for suitable and continued internet connection throughout the duration of the course. No make-up sessions are available.
The learner is required to log in to the Zoom meeting at least 10 minutes before the start of the course. Events start promptly at the time advertised. Tutors and organisers are not responsible for enabling learners to catch up if they join the course late. Also, learners are required to remain for the duration of the course. Early leavers will be assumed not to have completed the course and will not have the opportunity to catch up on the course later unless payment has been received for a new booking.
If event enrolments fall short of the minimum requirement, you will be offered a refund (less fees) or booking transfer to the new date.
Learners are required to bring to the event any appropriate resources that are stipulated in the course joining details.
Learners may be required to complete pre-event questionnaires should this be required by the tutor. This information is to enable the tutor to adapt the event to the learners’ needs.
Use a laptop or desktop computer to attend your event as phones and tablets can receive calls causing disruption to the event.

Bedroom Occupancy and Accommodation

The maximum bedroom occupancy is as per the type of room booked and is only to be occupied by the persons named upon the booking. Access is dependent on the venue booked.
Rooms are allocated on a first come first serve basis and are subject to availability
Third parties are prohibited to stay over with the booked party – no exceptions

Deposits

Where deposits are required, they are not refundable/transferable unless we cancel the event. They are then refunded (minus payment fees) or transferred to the new date.
Please ensure you have adequate travel insurance to cover any travel, and accommodation arrangements should you need to cancel or amend your booking.
Transfers cannot be made in respect of any other events run at the Centre by organisations other than the Centre itself.

Payments

Event charges MUST be paid IN FULL 45 DAYS before your event start date.
All online charity events are payable at the time of booking.
If your booking is within 30 days of event date, full payment is required at the time of booking. No refunds are given for cancellation during this time.
If an instalment agreement has been made with a payment facility through our website, your agreement is with them and not Fox Pioneer Centre. All disputes are to be raised with them directly.
It is your obligation to ensure that you comply with this requirement, not the duty of the Fox Pioneer Centre Spiritual Community to issue reminders.
Overseas learners can pay directly into Fox Pioneer Centre Ltd PayPal account – payments@foxpioneercentre.org or to Metro account N Shortland-Neal – SWIFT/BIC – MYMBGB2L, IBAN – GB04MYMB 230580 37442542
UK learners may also pay directly into Fox Pioneer Centre Ltd bank account – Mettle, Account number 13853365, sort code - 04 - 03 - 33
Event charges at the time of printing are incorporated in the printed advertising material and listed on our website.
These charges (and any promotional offers) are subject to change and at the discretion of Fox Pioneer Centre Spiritual Community.
Bookings are accepted on the understanding that the tariff will be that ruling at the time of booking.
If you depart the course a day early or arrive a day late, then we cannot give partial refund or discount.
It is your responsibility to ensure that your balance is paid on time. It is not the Fox Pioneer Centres responsibility to chase you.

Cancellation of in person events

There are no refunds unless Fox Pioneer Centre must cancel or rearrange an event. A new date will be offered. If the new date is inconvenient to learner, a full refund will be issued within 28 days of learner’s notice. Notice must be made in writing within 7 days of new date being offered.

Smoking

Please note that all parts of all our hired premises (including bedrooms) are strictly no smoking or vaping areas. Authorised smoking areas will be notified upon request.

Disclaimers

FPCSC accepts no responsibility or liability whatsoever for learners’ money, clothing, documents, valuables or other items or belongings.
If car parking is available, cars parked in the car park are at the owner’s own risk.
Subject to errors and omissions, the Tutors and Event Organisers listed are correct at the time of printing. However, these may be subject to change, if necessary, without notice, for which FPCSC cannot be held responsible or liable.
The opinions expressed by individual tutors are not necessarily representative of FPCSC policy nor of views held by FPCSC itself.

121's

1 - We require a minimum of 72 hours to reschedule any appointment.

2 - All appointment cancellations and no-shows are non-refundable.

3 - Rearrangements are discretionary.

4 - One person per 1-2-1 session.

5 – Online – 121’s are recorded & will be emailed via We Transfer to the email address used at time of booking only. Recordings are only kept for 3 months before permanent deletion.

6- If the medium is late to your appointment, the 121 will be the duration booked. If you are late, the time will be deducted from the duration booked

Please note that if you are dissatisfied with your sitting, you must tell the medium after 10 minutes into the sitting. Later complaints cannot be accepted.

Other Terms Conditions and Notices

We must advise you that our events are professional events and learners are expected to behave in a professional manner. If either the tutor or the moderator assesses that a learner’s behaviour is inappropriate, then the learner will be removed from the course. In such an event, no refunds or credit are permitted. This will also dictate that future events are no longer offered to this learner.
Learners are requested to complete a feedback form on completion of the course to contribute towards our quality assurance process. Feedback can be anonymous if preferred.
Unless otherwise stated, events will commence at the time stated within your booking information.
Check-in and out times time varies from venue to venue. Check your course materials for further details
Fox Pioneer Centre Spiritual Community operates a zero-tolerance policy in respect of physical or verbal abuse towards learners, staff, tutors and accommodation. This includes hate speech.
No private sittings, circles, seances, demonstrations, groups, workshops, talks, lectures, healing, complementary therapies or similar activities are allowed to take place within the hired premises or its grounds unless under the direct control and supervision of one or more of the Tutors working on the Course.
No cameras or other filming or video/audio recording equipment are to be used within the course or class, without prior permission from the course organiser or the tutor.
The content of all audio and visual recordings remains the copyright of Fox Pioneer Centre Spiritual Community and may not be used for public or commercial purposes. Any public use, whether for gain, will constitute a breach of the Copyright Laws.
No person is allowed to promote, advertise, offer or sell goods or services within the venue or it’s grounds.
The venue Duty Manager and or Course Organiser has the right to refuse admission to the venue or any part of it, at any time, or to require any person to leave any part of the venue or the venue grounds, at any time, without having to give a reason why.
Learners s exhibiting unacceptable behaviour will be asked to vacate the venue by the Duty Manager, General Manager, owner and/or the Course Organiser. Visitors to the venue must always report to either reception, if available, or course organiser.
Allocation of the learner to the group is the responsibility of the Course Organiser.
Damages to venue property including soiled linen and towels will have to be paid for by you directly to the venue.
If you do not report any damages or accidents, this will lead to you being banned from attending in person events facilitated by FPCSC in the future.
Theft of property is a criminal offence; learners suspected of theft will be immediately banned and FPCSC may involve the police. FPCSC reserves the right to recover the cost of missing items.

Customer Service Guarantee

Providing a high level of customer service satisfaction is high on FPCSC list of ethics. Whilst we endeavour to fulfil 100% satisfaction, we recognise there are times when issues arise. Where possible, always raise concerns at the time of their happening.

Otherwise, we ask that your put your complaint into writing to FPCSC, C/O 77 North Street, Crewe, Cheshire, CW1 4NJ or email – nicola@foxpioneercentre.org

Your complaint will receive the utmost attention as quickly as possible by the directors of FPCSC.

Complaints are dealt with consideration in a confidential way

Disability Access

FPCSC will always do our best to use facilities that are fully inclusive. There is an opportunity to communicate any needs to us within the booking form. In cases where there isn’t disability access, this will be due to the age of the building.
We accept your course booking on the basis that you have informed us in writing about any disability you have, as well as other conditions such as allergies, epilepsy, asthma and diabetes, or any reason that could make it unwise for you to participate on a mediumship development course. Whilst mediumship is a positive experience, working with mediumship takes you into a heightened emotional state which is not conducive to people with certain medical health conditions.
It is essential that you provide full information on these aspects at the time of making your course booking. FPCSC or associated accommodation does not provide a carer service.

Young Persons

Young Persons under 18 years of age are not permitted on any online or residential event.

Insurance

If you wish to cancel your in-person course, there are no refunds within notification made within 30 days of course/class commencement. If your place can be reissued to another suitable learner, a partial refund will be made.
Fox Pioneer Centre Ltd strongly advises that separate insurance is obtained to cover any event that you may cancel so you can recover any losses that you will incur.
If WE cancel your event, you will be entitled to a full refund, minus payment fees

Our terms and conditions in no way effect your statutory rights as outlined in UK legislation.

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Booking Terms and Conditions - V14